ITIL Foundation

ITIL Foundation
Average Rating: 5 | 1 reviews

Online Course IT Service And Architecture ITIL Foundation

This course has been designed in such a way so as to showcase the most consistent and comprehensive documentation of best practice for IT Service Management.

This course will help you clear the ITIL Foundation certification easily. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis.

Whats included

   • 2 day comprehensive training
   • ITIL Foundation Certification

Key features:

40 hours of high quality online learning

High quality e-learning content

Practice tests

24 * 7 assistance


At the end of the course every learner has to undergo Certification Exam upon successful completion of which the learner will get an authorized certification from ITIL.

Incident Management

 Definition of an incident, description of Incident Control

Problem Management

  Definition of a problem and known error, proactive problem management

Service Asset and Configuration Management

  Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes

Change Management

  Definition of a change and request for change (RFC); description of change models and change procedures; role of the change advisory board (CAB) and ECAB (for handling emergency changes)

Release and Deployment Management

  Scope and concepts; definition of deployment management library (DML) and definitive deployment spares or asset store (DSS); description of planning, testing and implementing

Service Level Management

  Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)

Financial Management for IT Services

  Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies

Availability Management

  Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting

Capacity Management

  Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan

T Service Continuity Management

  Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services

Service Management as a practice

  Definition of a Service and Service Management as a practice
  Describe the concept of Good Practice
  Define and distinguish between Functions, Roles and Processes
  The process model
  List the characteristics of processes

Service Desk

  Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management

The Service Lifecycle

  Understand the Service Lifecycle
  Describe the structure, scope, components and interfaces of the ITIL Library
  Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
  Operation and Continual Service Improvement

Generic concepts and definitions

  Define some of the key terminology and explain the key concepts of Service Management

Key Principles and Models

  Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management


  Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes


  Explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions


  Account for be aware of the responsibilities of some of the key roles in Service Management and to recognize a number of the remaining roles described in other Learning Units

Technology and Architecture

  List some generic requirements for an integrated set of Service Management Technology
  Understand how Service Automation assists with integrating Service Management processes

Who should do this course?

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

Who are the instructors?

All our instructors are highly qualified and certified professionals have relevant industry experience. They are subject matter experts trained to take online/onsite classes.

What if I miss a class?

You will never miss a class!! Really!! You will get access to our online resources which you can always refer, moreover you can always join our backup classes.

Will I getting placement?

We try to connect our certified students with the industry. Having said that we do not guarantee any placements.

Can I attend a demo session?

Yes you can. You can register for a course and ask for a demo. You will be intimated about the scheduled demo session.

What are the payment options?

You can pay by Credit Card, Debit Card or NetBanking from all the leading banks.

What if I have more queries?

You can contact us at +91-9030013300 or write to us at

Online Training

Week Day Batch 01 – 17 Aug
Batch Days Time (UTC+05:30) Price(INR) Enroll
Batch A (Morning Batch) Mon - Fri 6:00AM - 8:00AM 12995.00 Enroll
Batch B (Evening Batch) Mon - Fri 8:00PM - 10:00PM 12995.00 Enroll

Week End Batch 6 Aug- 12 Sep
Batch Days Time (UTC+05:30) Price(INR) Enroll
Batch C (Morning Batch) Sat - Sun 9:00AM - 01:00PM 12995.00 Enroll
Batch D (Evening Batch) Sat - Sun 7:00AM - 11:00PM 12995.00 Enroll

Bootcamps: 2 – 3 Aug onwards
Batch Days Time (UTC+05:30) Price(INR) Enroll
Batch E (Bootcamp) 02 - 03 Aug 10:00AM - 05:00PM 12995.00 Enroll
Batch F (Bootcamp) 09 - 10 Aug 10:00AM - 05:00PM 12995.00 Enroll
Batch G (Bootcamp) 16 - 17 Aug 10:00AM - 05:00PM 12995.00 Enroll
Batch I (Bootcamp) 23 - 24 Aug 10:00AM - 05:00PM 12995.00 Enroll


  1. Alok Kumar Says: Jan 10, 2016 At 01:14:am



Course Details
Fee :   12995.00
Duration :   16 Hours
Certification    :   Virscent
Rating    :  
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