40 hours of high quality online learning
At the end of the course every learner has to undergo Certification Exam upon successful completion of which the learner will get an authorized certification from ITIL.
Definition of an incident, description of Incident Control
Definition of a problem and known error, proactive problem management
Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Definition of a change and request for change (RFC); description of change models and change procedures; role of the change advisory board (CAB) and ECAB (for handling emergency changes)
Scope and concepts; definition of deployment management library (DML) and definitive deployment spares or asset store (DSS); description of planning, testing and implementing
Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services
Definition of a Service and Service Management as a practice
Describe the concept of Good Practice
Define and distinguish between Functions, Roles and Processes
The process model
List the characteristics of processes
Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management
Understand the Service Lifecycle
Describe the structure, scope, components and interfaces of the ITIL Library
Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
Operation and Continual Service Improvement
Define some of the key terminology and explain the key concepts of Service Management
Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management
Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes
Explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions
Account for be aware of the responsibilities of some of the key roles in Service Management and to recognize a number of the remaining roles described in other Learning Units
List some generic requirements for an integrated set of Service Management Technology
Understand how Service Automation assists with integrating Service Management processes
ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
All our instructors are highly qualified and certified professionals have relevant industry experience. They are subject matter experts trained to take online/onsite classes.
You will never miss a class!! Really!! You will get access to our online resources which you can always refer, moreover you can always join our backup classes.
We try to connect our certified students with the industry. Having said that we do not guarantee any placements.
Yes you can. You can register for a course and ask for a demo. You will be intimated about the scheduled demo session.
You can pay by Credit Card, Debit Card or NetBanking from all the leading banks.
You can contact us at +91-9030013300 or write to us at firstname.lastname@example.org
|Batch A (Morning Batch)||Mon - Fri||6:00AM - 8:00AM||12995.00||Enroll|
|Batch B (Evening Batch)||Mon - Fri||8:00PM - 10:00PM||12995.00||Enroll|
|Batch C (Morning Batch)||Sat - Sun||9:00AM - 01:00PM||12995.00||Enroll|
|Batch D (Evening Batch)||Sat - Sun||7:00AM - 11:00PM||12995.00||Enroll|
|Batch E (Bootcamp)||02 - 03 Aug||10:00AM - 05:00PM||12995.00||Enroll|
|Batch F (Bootcamp)||09 - 10 Aug||10:00AM - 05:00PM||12995.00||Enroll|
|Batch G (Bootcamp)||16 - 17 Aug||10:00AM - 05:00PM||12995.00||Enroll|
|Batch I (Bootcamp)||23 - 24 Aug||10:00AM - 05:00PM||12995.00||Enroll|